Cancellation & Refund Policy

All cancellation notice periods below are calculated from your scheduled delivery date and time.

All Items (Excluding Kitchenware, Tableware & Glassware)

      • Orders are eligible for a refund if cancelled in writing within 24 hours of placing your order
      • Orders can be cancelled or amended up to 72 hours before your scheduled delivery date and time for a 50% refund.
      • Orders cannot be cancelled or amended within 72 hours of the scheduled delivery date and time.
      • Where items are removed from an order more than 72 hours in advance of the scheduled delivery date and time, 50% of the items price will be refunded.

      For Kitchenware, Tableware & Glassware

      • Orders are only eligible for refund if cancelled in writing within 24 hours of placing your order.
      • Orders cancelled 8 days or more before the scheduled delivery date and time will receive a 100% refund.
      • Orders cancelled 4–7 days before the scheduled delivery date and time will receive a 20% refund.
      • Orders cancelled less than 4 days before the scheduled delivery date and time are not eligible for a refund.